RECALL AND WHAT IT MEANS TO YOU
This page aims to assist customers with immediate information if their car is affected by a recall or special service campaign. The page provides a centralised information source where customers can access all campaign-related information for their individual vehicles. This is an initiative by Toyota SA to provide an enhanced level of service to our customers and transparency throughout the process. Toyota has dedicated itself to strengthening its commitment to safety and quality.
IS MY VEHICLE AFFECTED?
To find out if your vehicle is affected, please call or email us with your VIN number
This is a unique serial number used to identify your individual vehicle
Here is a sample of what a VIN number looks like:
1 G 1 F P 2 2 P X S 2 1 0 0 0 0 1
The most common locations are:
1. On your vehicle licence disc
2. The Vin number is also stamped onto a small metal plate and is attached to the passengers side of the dash where it meets the window
3. OR try lifting the bonnet and look at the front of the engine
CURRENT RECALL AND SPECIAL SERVICE CAMPAIGN
In line with Toyota’s global policy, Toyota SA Motors has initiated a recall campaign to replace Takata-produced front airbag inflators. The reason for this is certain types of airbag inflators manufactured by Takata were found to have a potential for moisture intrusion over time. Depending on the circumstances, this could create excessive internal pressure when the airbag is deployed and cause the inflator to rupture. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking and possibly injuring the occupants in the event of an accident. To date, no injuries or fatalities caused by this condition have been reported locally.
Affected owners will be notified by a Toyota dealer to bring their vehicle in for the service action. Please note that the replacement of the component will take one to two hours at no cost to the owner.
To check if your specific vehicle is affected by this recall campaign, please contact us and ensure you have your vehicle’s VIN number on hand (the VIN number is recorded on your licence disc).
Toyota has rededicated itself to strengthening its commitment to safety and quality. In part, that means refocusing on putting customers and people first, by taking appropriate action.
GLOBAL TAKATA AIRBAG SAFETY RECALL
Please take note of this important safety information as your Toyota model may be recalled due to a defective Takata Airbag. If your Toyota model or range should feature please submit your VIN number above and book your vehicle in for a replacement at no cost to you.